DEPARTMENT: Geisinger Community Health Servce Home Health Program
WORK SCHEDULE: Days/Evenings
WORK TYPE: Full Time
Responsible for securing information and services for all customers contacting the Information & Referral Center (IRC). Provides information in a comprehensive, timely, and coordinated manner for all individuals accessing the center. Builds positive relationships with community contacts and intra-agency/inter-agency individuals. Manages calls and related services for answering service clients.
COMPETENCIES AND SKILLS:
Ability to exercise knowledge of professional nursing and community health knowledge, to facilitate requests, referrals, and needs of individuals utilizing the IRC.
Ability to communicate effectively and comprehensively in a customer-oriented fashion to all individuals accessing the IRC.
Ability to perform data entry and other related computer functions.
Ability to prepare neat, timely, accurate, and concise documentation in clinical records and reports.
Ability to exercise tact, initiative, good judgment, and outstanding communication abilities.
Ability to assess, problem-solve, think critically, and make sound decisions in all aspects of job requirements.
Ability to multi-task, prioritize and organize responsibilities in a fast-paced, quick-changing environment.
Ability to develop relationships through good communication with both internal and external customers
EDUCATION AND/OR EXPERIENCE:
Currently licensed as a Registered Nurse (RN) in the state of Pennsylvania.
One year of experience as a RN in a clinical setting.
WORKING CONDITIONS/PHYSICAL DEMANDS:
1. Intermittent sitting, standing, and walking during work periods.
2. Visual and auditory acuity required to perform assigned duties.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout 45 counties in central, south-central and northeastern Pennsylvania and in southern New Jersey. Our physician-led system is comprised of 32,000 employees, including 1,800 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.