As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers-hospitals, health systems, physicians, self-insured employers, and payers-to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
TheCase Manager , under the direction of theManagerprovides direction, identifies health and psychosocial issues of a select member population and assesses, plans, implements, coordinates monitors and evaluates services and outcomes to ensure maximized health of the member. Assumes a leadership role within the interdisciplinary care team to achieve optimal clinical and resource outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
% of Time
Identifies issues relating to members' physical and mental well being that affects health status and works in collaboration with both the member and provider to determine appropriate care for case management services.
In collaboration with the member and PCP completes a comprehensive function needs assessment (CFNA) and develops an integrated Plan of Care (ICP)assessing short-term and long-term needs.
Acts as a leader during interdisciplinary care team conferences to achieve optimal clinical and resource outcomes.
Interacts continuously with member, family, physician(s) and other providers utilizing clinical knowledge and expertise to determine medical history and current status. Assess the options for care including use of benefits and community resources to update the care plan.
Maintains and documents initial CFNA; designs ICP that is attainable and in the appropriate business application program.
Acts as a liaison between physician and member to alleviate potential issues that can interrupt care
Maintains case load by identifying cases that are no longer high in intensity or services and closes them timely and appropriately.
Schedules or facilitates scheduling appointments and follow-up services; requests consultation and diagnostic reports from network specialists; contacts members to remind them about upcoming appointments and/or missed appointments.
Maintains and promotes confidentiality of patient information and adheres to all HIPAA regulations
Participates in monthly case studies in the Medical Services Department
If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct Reports (titles)
Indirect Reports (titles)
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience in CM or other managed care environment.
Knowledge of disease specific states, clinical and community resources.
Strong critical thinking and problem solving skills.
Ability to network, advocate, communicate assertively with all customers.
Work involving high volume and strict timeframes.
Excellent communication skills.
Exceptional organizational skills especially while multitasking. Ability to drive multiple projects a plus.
Ability to work in fast paced environment.
Works well independently as well as part of a team.
Strong commitment to help others.
Computer literate; must have experience working with a Medical Management platform. MS Word, Excel, Outlook a plus
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
Minimum Education:RN or LCSW / LICSW
Licensure:Licensure must be current and unrestricted in the appropriate jurisdiction
Preferred Education: BA or BS in Nursing, MSW in Social Work
2+ years of experience in a clinical acute care position, preferably in home health, physicians office or public health
1 to 3 years disease management, case management or formal patient education experience;
Include minimum certification required to perform the job.
Licensure must be current and unrestricted in the appropriate jurisdiction
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone
Ability to travel
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approximately 75% or more travel required
Job: Conifer Health Solutions
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905044043
About Conifer Health Solutions
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.