The Patient Access Nurse Coordinator is responsible for effective coordination, monitoring, and facilitation of services necessary to meet the acutely hospitalized Veterans' medical and/or health needs in the community. The coordinator also manages and facilitates appropriate transfers into VAPSHCS. Nurse Coordinators job duties, tasks, and responsibilities include (but are not limited to), the following: Acts as a resource for Veterans, families, and both community and VA partners. Meets the needs of customers while supporting VA missions including ICARE values. Communicates and treats customers, internal and external, in a courteous, tactful, and respectful manner. Completes care coordination for patients hospitalized in the community. Coordinate's patient transfers and clinical consults/referral services for inpatient and specialty care, between VA and Non-VA facilities. Evaluates patient's stability, required level of care, and other critical needs when considering transfer to VAPSHCS from the community Provides alerts and notifications for other clinical and social work patient care team members as needed to complete their plan of care and assist in follow up care. Provides timely and appropriate discharge planning coordination with community partners and VA clinicians. Works daily with community care managers, social workers, providers, and nurses to ensure Veterans have an appropriate and safe plan of care, including VA services when applicable and appropriate. RN will also train and maintain competency for the role of the VISN Integrated Referral Service (VIRS) and Traveling Veteran Program Coordinator. The nurse is responsible for the following Coordinates care for Veterans traveling to and/or from other VA's who require services from VAPSHCS Provides guidance to the VAPSHCS providers regarding the transfer and referral process, facilitating the delivery of quality care, as directed by local, VISN, and national regulations and policies. Manages Inter-facility consults, lodging and travel requests, and Traveling Veteran self-referrals timely and accurately. Collaborates with providers and other clinicians and implements the patient plan of care related to patient transfers and clinical/referral requests. The coordinator maintains tracking tools. Collects, analyzes, and reports data and trends to assure safe, effective, and appropriate patient care delivery. Provides non-supervisory level oversight over the TVC and VIRS programs. Educates Veterans, their families, and staff regarding the processes and POC information for access to care through both programs. Work Schedule: Monday to Friday, 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Pay: Competitive salary, regular salary increases. Paid Time Off: Annual leave at the rate of eight (8) hours per biweekly pay period; Sick leave at the rate of four (4) hours per biweekly pay period; 11 paid Federal holidays per year. Retirement: Traditional federal pension (5 years' vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Licensure: 1 full and unrestricted license from any US State or territory.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.