Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The RN Clinical Manager receives direction from Managerial Team. Gives direction to clinical support staff members of designated Primary Care Teams. Provide leadership and promote collaboration with internal and external team members. Works cooperatively with primary care team(s) and support staff to provide direct patient care. Provides clinical expertise and mentoring for clinical staff. Supports the overall vision of patient center medical home by achieving a positive balance of healthcare, cost outcomes and patient satisfaction on specific teams. Accountable for the patient experience through the system. Ensures appropriate standards of care are implemented and in compliance with all state and federal regulations, standards of practice, corporate policies and procedures.
Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified mission, vision, guiding principles, and values of the organization
Provide direct patient care with exemplary customer service to internal and external customers. Duties included but not limited to triage/screening patients; patient ancillary visits (injection, wound care); patient education; shared medical appointments; follow up in the office or by telephone with patients for medical management of health condition
Coordination of patient care under the guidance of the primary care provider (hospital transfer, blood transfusion, PICC line, urgent or emergent referral, chemotherapy coordination, IV therapy, patient centered form completion), act as liaison in person or by telephone for health plan, case management activities, home health and disease management
Manages back office patient flow in collaboration with providers and support staff. Ensure staffing is maintained, resources are allocated adequately to meet the team(s) need to function efficiently and effectively. Communicate daily task assignments, staffing changes or shift in work requirements to help the team(s) complete work accurately and on time. Coach, mentor, and develop staff, including new employee on-boarding, performance management and disciplinary action if needed
Ensure staff and clinical operations meet audit and regulatory compliance, assist in the capture and analysis of data related to department, quality measures, policies and procedures, state and federal regulations, and/or standards of care. (i.e. PCMH, A3/tier Reporting, Monthly Audits, Visit Closure Audits, Quarterly Back Office Audits)
Develop and implement patient centered treatment plans (Coumadin, Diabetic Insulin; Hypertension) under the guidance of the primary care provider
Maintain, facilitate and promote primary care department protocols, processes, policies and standards to include but not limited to the following: Standard Rooming, 5S Exam rooms, Daily Huddles, New and Existing patient management, Medication Refills, Pathology Specimens, Radiology Procedures, and other Specialty specific protocols as signed by department head or designee
Prepare reports and manages assigned projects related to the team(s) to include but not limited: Automated Referral, Tasking, Ancillary, Huddles, Staff time away from work (PTO, Sick, Training, etc.), Staff job assignment and Scheduling
Subject matter expert to include but not limited to Automated Referrals, Touchworks and IDX
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
RN with active unrestricted license in the State of Arizona
3+ years of clinical nursing experience
3+ years of progressive management in healthcare
Proficient computer skills i.e. Microsoft products (Excel, Word, Outlook)
Able to travel within assigned territory / locations. Access to reliable transportation that will enable you to travel within a designated area (mileage reimbursement available)
Primary Care experience
Experience with computer based medical record
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: RN, Registered Nurse, Glendale, AZ, Arizona