Full time Social Work position within complexity level 1b facility including two (2) campuses and six (6) Community Based Outpatient Clinics. The Women Veterans Program Coordinator (WVPC) is a clinical social worker who executes leadership and has an expanded knowledge of the Women Veterans Health Program. The WVPC has the responsibility to ensure appropriate, efficient, evidence-based services and interventions for Women Veterans. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Experience and Education. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring Knowledge and ability to write policies, procedures, and/or practice guidelines for the program Ability to supervise multidisciplinary staff assigned to the program Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s) Ability to provide training, orientation, and guidance within clinical practice Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS-12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area, such as but not limited to: Spinal Cord Injury, Homeless Continuum Veteran Program, Hospice and Palliative Care Program, Suicide Prevention Program, Veterans Justice Outreach, Caregiver Support Program and Community Nursing Home Program. The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area. The program coordinator oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They may be responsible for the program's budget, developing and monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They may be responsible for, or contribute to, the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds. The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility, VISN, and national use. They provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned staff. They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports, including productivity assessments. They oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing and implementing ideas for improvement and evaluating efficacy of improvement efforts. References: : VA HANDBOOK 5005/120 PART II APPENDIX G39 Physical Requirements: Work demands standing, walking, bending, twisting, carrying light items and driving, transporting of patients in Government issued vehicle. See VA HANDBOOK 5005/120 PART II APPENDIX G39 ["Duties for the Women Veterans Program Coordinator are as follows: Administration: Ensures the Women Veterans Health Care Program at VA Western New York Healthcare System (VAWNYHS) complies with all existing Department of Veterans Affairs' policies and regulations, VAWNYHS procedures and policies, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and other relevant requirements. Manage the development of local policy concerning this program area, providing clinical and administrative supervision of assigned staff and students, formulating policy and establishing program guidelines Participates in system planning activities, therapies, and construction modifications, which reflect the needs of female patients. Coordinates women veterans' activities and programs within the system Collaborates with community agencies to develop and implement programs and activities for women veterans. Coordinates public relations and advertising efforts including print, radio, and television media with system public affairs staff Develops and maintains effective working relationships with the women veterans' veteran's service organizations and auxiliaries. Serves as Chairperson, Women Veterans Advisory Council and is a member of the Sexual Trauma Treatment Team Acts as VAWNYHS liaison for the Women Veterans program representing the Women Veterans Programs on network committees Program Evaluation: Conducts ongoing reviews of the VAWNYHS environment to ensure that it promotes comfort, privacy, feelings of security, and a sense of welcome Monitors and ensures patient satisfaction among women veterans throughout the system developing effective mechanisms for feedback and for implementation of improvements in service Conducts ongoing internal reviews and quality assurance monitoring, developing appropriate quality indicators and coordinating compliance mechanisms and communicates results of patient satisfaction and quality management efforts related to women veterans to VAWNYHS management, in all aspects of women veterans' health care. Reviews clinical records and technical reports for appropriateness of care and accuracy as needed Prepares reports and recommends program modifications in compliance with Department of Veterans Affairs requirements and objectives for the integrated facility Complete periodic program planning evaluations and reviews. Recommends and implements new programs or modification/expansion of existing programs throughout the system Advises, consults, and collaborates with interdisciplinary teams throughout the medical center on Women's issues Clinical Care and Case Coordination: Provides intake and initial assessments, screens referrals, and ensures timely access to treatment services Provides outreach to women veterans, transitioning active duty personnel and community service providers Provides appropriate support care for outpatients particularly gynecology and breast screening Provides telephone or outpatient follow-up after discharge for patients as appropriate Interviews women patients in inpatient areas to provide information and assistance to the Women Veterans Health Care Program Research and Education: Compiles demographic and health-related research data throughout the system. Collaborates with research projects at the local network, or national level, impacting women veterans, as appropriate Conducts training for staff, students, and interns of all disciplines regarding women's issues. Provides technical assistance and educational sessions to the National Guard/Reserve administration, women veterans, their families, and community organizations Identified, develops, and coordinates orientation and training programs for new service providers. Maintains appropriate documentation of the training. Makes presentations at New Employee Orientation to new employees about the Women Veterans Health Program Supervisory and Managerial Authority: Orients, trains, and provides appropriate supervision within VAWNYHS WWC Orients, trains, and manages the WVPMs (collaterals) at the VAWNYHS including the outpatient facilities and CBOC's Supervises qualified Social Work Interns within Women Veterans Health Care Program Manages fund control point accounting for significant resources directed by the VA toward the Women Veterans Program Supervises and manages a variety of work carried out in varied locations away from the main office Other duties as assigned Work Schedule: Monday - Friday | 8 AM - 4:30 PM Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Authorized"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.